Effective Date: January 2023
1. Acceptance of Terms
Welcome to Zeecrew Events and General Services LLC, operating as Zeecrew Cake Shop. By accessing our services—whether online, by phone, or in person—you agree to comply with and be bound by the following Terms and Conditions. Please read this agreement carefully before placing an order. If you do not agree to these terms, please refrain from using our services.
2. Order Placement
2.1 Ordering Process
Orders can be placed through our website, via phone, or in person at our shop. All orders are subject to availability and must be placed at least 7 days in advance.
2.2 Custom Orders
Custom cake orders require detailed specifications, including reference images, design preferences, and flavor selections. These must be submitted at least 10 days prior to the desired pickup or delivery date.
3. Payment and Pricing
3.1 Pricing
Pricing details are available in-store, on our website, or by phone. All prices are subject to change without prior notice. However, changes will not affect orders that have already been confirmed.
3.2 Payment Terms
Standard Orders: Full payment is required at the time of order.
Custom Orders: A 70% non-refundable deposit is required at the time of booking.
We accept cash, credit/debit cards, and other payment methods as specified online and in-store.
4. Cancellations and Refunds
4.1 Cancellation Policy
Orders cancelled at least 5 days prior to the scheduled pickup or delivery may be eligible for a partial refund. Orders cancelled after this window are non-refundable due to incurred material and labor costs.
4.2 Refund Policy
Refunds are issued at the discretion of Zeecrew Cake Shop and may include a cancellation or restocking fee. Please refer to our official Refund Policy for more details.
5. Pickup and Delivery
5.1 Pickup
Customers are responsible for collecting their orders on the agreed date and time. Zeecrew Cake Shop is not liable for any damages or product degradation once the order has been picked up.
5.2 Delivery
Delivery is available for an additional charge. While we make every effort to deliver on time, we are not liable for delays caused by traffic, weather, or other unforeseen circumstances.
6. Allergies and Dietary Requirements
6.1 Allergy Disclaimer
Customers must inform us of any allergies or dietary restrictions when placing an order. Although we strive to minimize cross-contamination, we do not guarantee that our products are free from allergens such as nuts, dairy, gluten, or soy.
7. Quality and Customer Satisfaction
7.1 Quality Assurance
We take pride in the quality of our baked goods. If you are not satisfied with your order, please contact us within 48 hours of pickup or delivery. We will assess each concern individually and seek a fair resolution.
8. Intellectual Property
8.1 Custom Designs
All custom cake designs created by Zeecrew Cake Shop remain the intellectual property of Zeecrew Events and General Services LLC. We reserve the right to use images of these designs for marketing and promotional purposes.
9. Privacy Policy
Please review our Privacy Policy at www.zeecrewevents.com for information on how your personal data is collected, stored, and protected.
10. Updates to Terms
10.1 Policy Revisions
Zeecrew Events and General Services LLC reserves the right to revise these Terms and Conditions at any time. Any updates will be posted on our website. Continued use of our services implies acceptance of the revised terms.
11. Contact Information
Zeecrew Events and General Services LLC
Zeecrew Cake Shop
📍 6031 Marlboro Pike, District Heights, MD 20747
📞 +1 (240) 353-2719
📧 info@zeecrewevents.com
🌐 www.zeecrewevents.com
By placing an order with us, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.
Thank you for choosing Zeecrew Events and General Services LLC. We appreciate your business and look forward to serving you again.
Sincerely,
Chinonso Nwokah
CEO, Zeecrew Events and General Services LLC